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Privacy Policy

  1. CONTACT INFORMATION

Shree Supplies ("we", "us", "our", "SS") as the owner, operator, manager of the Showstoper Platform (“Platform” or the “showstoper Service”)

Shree Supplies values the trust placed by Shipping Companies, Ship Owners, Ship Management companies, Direct Ships of the Showstoper Service ("client", "companies", "user", “you”, "subscriber") and therefore, we follow the highest standards to protect your ship Information. Showstoper is always the data controller of your Ship’s Email Id Information and is solely responsible for the use of the Information and has no other distributor.

If you require any information or clarification regarding the use of your Information or this Privacy Notice or if you require any general information or clarification or inquiry regarding the Platform please email us at [email protected].

  1. OBJECTIVE AND SCOPE

This Privacy Notice ("Privacy Notice") explains how we use and protect ships email Information of the users or subscribers of our showstoper website, device or mobile application.

This privacy notice describes the usage of information provided or collected through sites and applications, where this privacy notice is posted ("Platform") and affiliate or third-party sites / platforms through which the Platform and/or any of its features may be provided. We follow this privacy notice in accordance with applicable law in the places where we operate. In some cases, we may provide additional data privacy notices specific to certain features or services. Those notices are to be read in combination with this Privacy Notice.

Please also keep in observance that our sites and applications may contain links to other sites not owned or controlled by us and we are not responsible for the privacy practices of those sites. We encourage you to be aware when you leave our sites or applications and to read the privacy policies of other sites that may collect your Personal Information.

We encourage you to read the applicable Terms of Use to understand the terms related to the use of the Platform and Showstoper Service in general.

  1. COLLECTION AND USE OF SHIP/VESSEL INFORMATION

Where we refer to 'Ship Information' we mean any information related to a particular ship who we identify (whether directly or indirectly) a particular vessel or unit. This includes direct identifiers such as ships name, master’s ship email address, and also includes all other information which is linked to that information such as its location. Where we refer to “ID” we mean a list of numbers and/or letters (also known as a numeric or alphanumeric string) which we or our service providers may generate and which is used as a means to give you a unique customer or user identifier – it cannot directly identify personally but it may be able to do so where Information is associated with it.

  • 3.1 INFORMATION PROVIDED BY CLIENT

We don’t take any personal information of our client’s employee, crew, staff on ship or land office. We ask for and you may choose to provide the below Information of particular when you use or to register for the Showstoper Service and create a subscription account or contact us directly:

    • Ship Name
    • Ship’s Common Email Address

We collect this ships information in a number of ways for account creation, including when you enter it while using our Platform, interact with our customer support, or client’s office. In some cases, where you access our Platform service available via mobile devices, Smart TVs or Internet connected TVs or Internet connected devices (“streaming devices”) your streaming device may store some of the Information in their memory. These streaming devices are operated by third parties and these third parties will have their own privacy notices or other policies regarding the handling of Personal Information that they independently collect from such streaming devices. You should carefully read the privacy notice and policies of these streaming devices. We are not responsible for the privacy practices of these third parties, and the information practices of these third parties are not covered by this Privacy Notice.

  • 3.2 INFORMATION WE COLLECT AUTOMATICALLY

We collect information about you and your use of our Platform, your interactions with us or our advertising or any direct marketing we have permission to send you, as well as information regarding your computer or other streaming device used to access our service. The information includes:

    • Your activity on the showstoper Platform such as pages/titles viewed, load times, watch times, content selection and watch history, search queries and platform features used. This information may include the platform or website that you just visited (whether this platform is on Showstoper Services or not), which platform or website you next visit.
    • Device tokens for push notification (if you have enabled push notifications)
    • Your interactions with our emails, communications, messages, advertisements on third party platforms and other channels
    • Your interactions with our customer support such as the date, time and reason for contacting us, transcripts of any chat conversations, and if you call us, your phone number and call recordings;
    • Information about your general location, including location based on your mobile phone SIM card and/or IP address and, with your permission your precise location based on GPS data. In the event IP detection fails, we will collect the last cached location as your current location;
    • Device and software information such as device id, device model, platform, type of operating system, installed version, time zone setting, mobile carrier, screen resolution etc. and other unique identifiers. With your permission we may also collect information pertaining to the applications frequently used by you on your device;
    • Advertisement identifiers such as IDFA, GAID etc and data related to your interaction with the advertisement that are served on the Showstoper Platform;
    • We capture information related to the performance of the mobile application and the Platform, such as crash logs, build analytics and other performance statistics generated when you use the Platform;
    • With your permission where required, information collected by us or our service providers, partners or advertising networks via the use of cookies and other technologies.
  • 3.3 INFERRED INFORMATION THROUGH USAGE AND LOG DATA

We may track certain information about the content viewed and ships visit to our website. This information may include the platform that you just visited (whether this platform is on showstoper Services or not), which platform you next visit, your computer browser information, your mobile phone OS version.

  1. PAYMENT CARD AND BILLING INFORMATION

When you purchase a subscription package our payment gateway service provider, or any other online or mobile payment services provider we may use, the following payment information will be collected: your credit/debit card details (number, card expiry date, CVC code) or other bank account details along with the date, time and amount of the transaction payment. This payment information is stored by our payment processors and associated with a merchant name/ID and location which our payment processor gives to us, together with a unique customer ID which we share with them but this payment information is never stored or processed by us. Our payment processors use this payment information to process and facilitate the payment of your subscription fee in order that we may provide you with the service you have requested or to enter into a contract with you to access the Platform (in other words to perform the contract). So that we know you have paid your subscription fee our payment processors will send us a unique transaction ID which we associate with your unique customer ID and which we keep for internal accounting purposes because we have a legal obligation to do so.

Our payment processors may use third party fraud detection software or providers which analyse your payment information in order to make automated decisions as to whether or not payment from you will be accepted. You have the right to contest any fraud decision made about you and to be given more information about why any such decision was made by contacting us.

Where you pay a third party for your subscription package (e.g. Apple iTunes) your payment information is directly collected and controlled by that third party. However, we receive invoice receipts from third parties for your subscription purchase and these receipts are stored by us as we have a legitimate interest to keep them for internal accounting and tax purposes.

Where our payment processors are providing payment processing services to us (as data processors) we put in place appropriate contracts to protect your information and, where your ships information is transferred internationally outside of the UK, we take steps to ensure any transfer is subject to appropriate safeguards in accordance with data protection laws. For the following aspects of the payment processing our payment processor is a data controller of your payment information (identified and listed above): providing the payment processing services to you at your request, monitoring, preventing and detecting fraudulent payment transactions, complying with legal or regulatory obligations which apply to the financial services sector and analysing, developing and improving their products and services. Our payment processors have their own privacy policies in place and we recommend you read those policies before you provide your payment information.

In order to process any of your customer support queries related to payment processing, our payment processors give us access to the first 6 digits and last 4 digits of your credit/debit card (including any updates) so that we can perform the contract with you and provide you with a quick resolution of your queries. We also use the first 6 digits of your credit/debit card so that, on the basis of our legitimate interest, we can analyse the most popular card types and issuing banks of our customer base. Our payment processors will also pass us your cards expiry date after each payment transaction is completed and we will use this to send you an email reminder to update your payment information before your card expires as we believe we have a legitimate interest to make sure your access to the Platform is not interrupted, you can still cancel at any time. However, at no point in time do we have access to or store the full credit/debit card number in our systems.

  1. PURPOSES AND LAWFULNESS OF PROCESSING

We will only collect and process Information about ship where we have lawful basis,, otherwise we create subscription and perform our activity with ships common email id. Our lawful basis for processing your ship Information will vary depending on the context in which we collect and use it and the following examples give you as a guide as to which basis we think applies (but if the context changes or other circumstances arise then the lawful basis may also change). Where we refer to ‘perform the contract’ we mean the subscription contract between you and our distributor.

We will use Information with your consent as follows:

  • When you agree to participate in consumer insights activities, market research or focus groups,
  • When you agree to receive direct marketing by email or SMS/text message,
  • Or otherwise whenever the law requires us to get your permission or where we have stated we may seek your permission in this Privacy Notice.

When you access or use the Services or send any data, query, request or communication to us via our Support email, you understand that you are communicating with us electronically, and that we may respond via electronic means from us, such as by email.

  1. DISCLOSURE
  • 6.1 SERVICE PROVIDERS

At times we may make your ship’s Information available to our or our distributor’s service providers (such as but not limited to: marketing, analytics, research, communication, advertisements, infrastructure and IT services, technology or software providers, payment processing and other service providers) that work with us or assist us to provide services to you or license us software which we include in our application(s). Ship Information will only be shared with our service providers to provide or improve the showstoper Service and to enable us to analyse our marketing efforts. We do not authorize our service providers to use or disclose your ships Information except in connection with providing their services.

  • 6.2 BUSINESS OR PROMOTIONAL PARTNERS

We may offer joint promotions that, in order for you to participate and benefit from any promotional offer, will require us to share your ships Information with third parties so that we co-ordinate and fulfil the incentive offered. These third parties are responsible for their own privacy practices.

  • 6.3 BUSINESS TRANSFERS

We provide ships Information to our affiliates and other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Notice and any other appropriate confidentiality and security measures.

  • 6.4 LEGAL

In the event of any requirement by court order, government or quasi-government agency to disclose our ships Information, we will disclose information as may be legally required. We may also disclose your parent company Information if we, in the good faith believe that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process.

In the event showstoper is merged with or acquired by another company or in case of re-organization or re-structuring of business, we and our affiliates may share your ships Information, wholly or in part, with another business entity.

  1. YOUR CONTROLS AND CHOICES

We provide you the ability to exercise certain controls and choices regarding our collection, use and sharing of your ship’s information. In accordance with applicable law, your controls and choices may include:

  • 7.1 MANAGING YOUR INFORMATION

You can access some of your Information through the 'My Account' section of the Platform post successful login. You are responsible for providing us with your accurate Information and keeping your Information up-to-date.

  • 7.2 INTEREST-BASED ADVERTISING

To opt out of interest-based ads from showstoper platform in connection with a resettable device identifier on a mobile device, tablet, or streaming media devices, please configure the appropriate setting on your device (usually found under "privacy" or "ads" in your device's settings). You may still see showstoper on your device, but they will not be tailored to your interests.

  • 7.3 RECTIFICATION OF INACCURATE OR INCOMPLETE INFORMATION

You can ask us to correct inaccurate or incomplete Information concerning you by sending us an email to our support email address. In case you have made your subscription via Apple iTunes, then you will have to rectify your subscription and / or data on the Apple iTunes platform as per their applicable processes.

  • 7.4 DATA ACCESS AND PORTABILITY

In some jurisdictions, applicable law may entitle you to request copies of your ships Information held by us. The parent company of the ship may also be entitled to request copies of Information that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible). You can issue such a request by contacting us via the provided support email. In case you have made your subscription via Apple iTunes, then you will have to request for access to your subscription / Ship data or portability of your subscription / data on the Apple iTunes platform as per their applicable processes.

  • 7.6 DATA RETENTION AND ERASURE

We retain your Ship Information as long as necessary for providing you the services and as per the lawful basis of processing and to comply with our legal obligations. In particular, when determining how long we retain data, we take into account how long we need it to:

    • Maintain business records for analysis and/or audit purposes;
    • Comply with record retention requirements under the law;
    • Defend or bring any existing or potential legal claims; and
    • Deal with any complaints regarding the Platform/any services provided on the Platform.

The data that we collect to create a profile of ship for the purpose marketing and advertising (i.e. your watch history and activity on the platform) is retained for a life-long period.

The data that we collect for sending your direct marketing communications (i.e. your ships common email id), is retained and used for a period of 5 years from the last date of your active subscription.

At the end of the retain period your ship data will be anonymised.

If you no longer want us to use your information, then you can request that we erase your ship Information and close your Platform account. Erasure of your information from the Platform will result in your subscription being terminated without any refunds. In case you have made your subscription via Apple iTunes, then you will have to unsubscribe yourself from the Apple iTunes platform as per their applicable processes to ensure that you are not being charged by Apple any further. Additionally, in case of Apple iTunes, you will have to request for erasure of your personal / subscription data on Apple iTunes platform as per their applicable process. Please note that if your request for the erasure of your Personal Information;

  • We may retain some of your ship Information as necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety. For example, if we suspend a Platform account for fraud or safety reasons, we may retain certain information from that account to prevent that user from opening a new account in the future.
  • We may retain and use ships Information to the extent necessary to comply with our legal obligations. For example, we may keep some of your information for tax, legal reporting and auditing obligations.

7.7 WITHDRAWING CONSENT AND RESTRICTION OF PROCESSING

For data that we collect and process based on permissions or consent obtained from you, you may withdraw your consent at any time, by selecting preferences available on the browser or by sending us an e-mail. We shall review your request and may ask you to verify your identity.

  1. CHILDREN'S PRIVACY

The Platform is not intentionally designed for or directed at persons less than 18 years of age and it is our policy not to collect and process any Personal Information from such persons. We do not knowingly permit any person who is under 18 years of age to register or to provide any other personally identifying information. Please do not use or register with us if you are below 18 years of age. If we become aware that any personally identifiable information of persons less than 18 years of age has been collected on the Platform without verified parental consent, then we will take the appropriate steps to delete any such information.

Should a parent or guardian have any reason to believe that a minor has provided us with Personal Information without their prior consent, please contact us (see Contact Information below).

  1. DATA TRANSFER, STORAGE & PROCESSING GLOBALLY

We operate globally and may transfer your ships email to affiliated companies or service providers in locations around the world for the purposes described in this Privacy Notice. Wherever your Information is transferred, stored or processed by us or our affiliates or service providers, we will take reasonable steps to safeguard the privacy of your Information.

  1. SECURITY

We are continuously implementing and updating administrative, technical, and physical security measures to help protect your Information against unauthorized access, loss, destruction, or alteration. Some of the safeguards we use to protect your information are firewalls and data encryption, and information access controls. These measures are designed to provide a level of security appropriate to the risks of processing your Information. If you know or have reason to believe that your account credentials have been lost, stolen, altered, or otherwise compromised or in case of any actual or suspected unauthorized use of your account, please contact us immediately (See Contact Information below).

  1. CHANGE IN PRIVACY NOTICE

This Privacy Notice is subject to change from time to time. We reserve the right, at our sole discretion, to modify the terms of this Privacy Notice from time to time in order to ensure compliance with applicable laws or in response to changing regulatory or operational requirements ("Updated Terms"). The Updated Terms shall be effective immediately (unless we state otherwise) and shall supersede the terms of this Privacy Notice. We will notify you of any changes to this Privacy Notice if the changes significantly affect your rights or as may be required by law. Your continued use of the showstoper Service after any updates will mean you have accepted those changes. If you do not agree to the updates you should stop using the Service and cancel your subscription.

  1. COMPLAINTS

If you’re not satisfied with our response to any complaint or believe our processing of your information does not comply with data protection law, you can make a complaint to us.